Request a review
Contact support@badassproxy.com with your account email, order or deposit reference, amount, date and a description of the problem. Do not send full card details or passwords. Keep the payment receipt so we can match the transaction.
Deposits and delivered services
Adding funds and purchasing a proxy are separate actions. Tell us whether your request concerns an unused balance, an undelivered order or a delivered connection. We review the transaction, fulfillment and usage before confirming the available resolution; submitting a request is not an automatic refund.
Pending payments and duplicate attempts
A pending payment may need confirmation from the payment provider. Do not pay again solely because a return page has not updated. Contact support with the existing reference. Crypto transfers must use the invoice’s specified network and amount.
Resolution
Where a refund is approved, support will explain the method and expected processing steps. Payment-provider timing and network costs can vary. This policy does not limit any mandatory consumer rights that apply to your purchase.